Facilitation Skills

Soft Skills
Schedules
Delivery Type (Must Select One)
  Instructor-Led
  Online Live Instructor-Led
  Online OnDemand
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Facilitation Skills Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Facilitation
  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?
Module Three: Process vs. Content
  • About Process
  • About Content
  • A Facilitator"s Focus
Module Four: Laying the Groundwork
  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data
Module Five: Tuckman and Jensen"s Model of Team Development
  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
Module Six: Building Consensus
  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing
Module Seven: Reaching a Decision Point
  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique
Module Eight: Dealing with Difficult People
  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own
Module Nine: Addressing Group Dysfunction
  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track
Module Ten: About Intervention
  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention
Module Eleven: Intervention Techniques
  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identity, Check for agreement, Evaluate how to Resolve
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

No prior experience is needed.

You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within 10 days will forfeit all fees paid. Online OnDemand can not be cancelled once the access key was generated and sent to the client.