Business Etiquette

Soft Skills
Schedules
Delivery Type (Must Select One)
  Instructor-Led
  Online Live Instructor-Led
  Online OnDemand
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let"s face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Business Etiquette Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
Module Seven: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
Module Eight: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do�™s and Don�™ts
Module Nine: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters
Module Ten: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
Module Eleven: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 
No prior experience is needed. 

You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within 10 days will forfeit all fees paid. Online OnDemand can not be cancelled once the access key was generated and sent to the client.