Anger Management

Soft Skills
Schedules
Delivery Type (Must Select One)
  Instructor-Led
  Online Live Instructor-Led
  Online OnDemand
Quantity
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

Controlling and limiting anger is important in every aspect of one"s life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management workshop will give your participants that constructive approach. Participants will learn how to identify their anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

Anger Management Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Anger
  • The Cycle of Anger
  • Understanding Fight or Flight
  • Common Myths About Anger
Module Three: Do"s and Don"ts
  • Unhelpful Ways of Dealing with Anger
  • Helpful Ways of Dealing with Anger
Module Four: Gaining Control
  • A Word of Warning
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Blowing off Some Steam
Module Five: Separate the People from the Problem
  • Objective vs. Subjective Language
  • Identifying the Problem
  • Using "I" Messages
Module Six: Working on the Problem
  • Using Constructive Disagreement
  • Negotiation Tips
  • Building Consensus
  • Identifying Solutions
Module Seven: Solving the Problem
  • Choosing a Solution
  • Making a Plan
  • Getting it Done
Module Eight: A Personal Plan
  • Understanding Hot Buttons
  • Identifying Your Hot Buttons
  • A Personal Anger Log
Module Nine: The Triple A Approach
  • Alter
  • Avoid
  • Accept
Module Ten: Dealing with Angry People
  • Understanding the Energy Curve
  • De-Escalation Techniques
  • When to Back Away and What To Do Next
Module Eleven: Pulling it All Together
  • Process Overview
  • Putting it Into Action
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 
No prior experience is needed.

You may cancel this class 10 or more business days prior to the start date of the class for a full refund. No shows or cancellations made within 10 days will forfeit all fees paid. Online OnDemand can not be cancelled once the access key was generated and sent to the client.