ITIL Intermediate Capabilities: Planning, Protection, & Optimization (2011 Edition)

IT/Networking/Server/Operating Systems
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If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions

Course Overview

PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam.

Who Should Attend

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions.

Course Objectives

Candidates can expect to gain competencies in the following areas: • Service design in PPO and Lifecycle context • Processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization • Capacity Management as a capability to realize successful Service Design • Availability Management as a capability to realize successful Service Design • IT Service Continuity Management as a capability to support overall Business Continuity Management • Information Security Management as part of the overall corporate governance framework • Demand Management • Planning, protection and optimization roles and responsibilities • Technology and implementation considerations • Organizational roles relevant to PPO • Challenges, critical success factors and risks for planning, protection and optimization.

Course Outline

1 - Course Introduction

2 - PPO and Service Strategy

3 - Demand Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

4 - PPO and Service Design

5 - Design Coordination

6 - Availability Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

7 - Capacity Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

8 - IT Service Continuity Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

9 - Information Security Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and Risks

10 - Technology and Implementation Considerations

11 - Good Processes for Process Implementation