ASCCX v8.0 - Advanced Scripting for Cisco Unified Contact Center Express v8.0
IT Service Management / ITIL
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Private Mentoring 3 Hours ($225)
If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date. Special Instructions
Building on the knowledge base and scripting experience learned in the UCCX class, the student will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface, Desktop Administrator and the Desktop Workflow Administrator to invoke behaviors that involve Third Party applications and web based apps like "Web Callback Option" and "Leave a Message in Queue". There will be a major focus on Scripting and Subsystem management.
To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
If you have any questions or issues with meeting the recommended requirements, please contact us at email@example.com to discuss.
Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material. Please contact us at firstname.lastname@example.org for additional information.
Who Should Attend